Catford Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Catford Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. In these terms, references to "we", "us" and "our" mean Catford Storage, and references to "you" or "your" mean the customer named in the booking or any authorised person acting on the customer’s behalf.

These terms are intended to create a clear and fair framework for the use of our storage services. They apply to all units, spaces, and associated services supplied by us, whether the arrangement is short-term or long-term. Nothing in these terms affects your statutory rights as a consumer where they apply.

By proceeding with a reservation, you confirm that you have the legal capacity to enter into a contract and that all information provided to us is accurate and complete. If you are booking on behalf of a business, charity, partnership, or other organisation, you confirm that you have authority to bind that entity to these terms.

1. Booking Process

A booking may be made online, by telephone, or in person, subject to availability and acceptance by us. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or first payment. We reserve the right to refuse any booking at our discretion where there is a reasonable concern about safety, legality, misuse, or non-payment.

When you make a Catford Storage booking, you must provide accurate information, including your name, contact details, billing details, and a description of the items to be stored. You must also tell us whether any items are fragile, valuable, hazardous, perishable, or subject to special handling requirements. Failure to disclose relevant information may result in refusal of access, suspension of the service, or termination of the agreement.

The storage unit or space allocated to you will depend on availability, the size of your goods, and any service requirements discussed at the time of booking. Any estimates we provide are for guidance only and are not a guarantee of capacity unless expressly stated in writing. You are responsible for checking that the unit is suitable for your needs before placing items into storage.

2. Access and Use of the Storage Unit

You may use the unit only for lawful storage of goods belonging to you or which you are legally entitled to store. You must not use the premises for residence, business operations that require public access, manufacturing, disposal, or any activity that may cause nuisance, damage, or risk to others. The storage service is provided as a non-residential storage arrangement only.

You are responsible for securely packaging and stacking your items in a way that is safe, stable, and appropriate for the nature of the goods. We may set rules about access, loading, unloading, vehicle use, or use of equipment. You must comply with those rules at all times. We may restrict access temporarily for maintenance, safety reasons, emergencies, or legal compliance.

Any person accessing the unit on your behalf must be authorised by you and may be required to provide identification. You remain responsible for the actions and omissions of anyone you allow access to the storage unit. If you believe an unauthorised person has gained access, you must inform us promptly.

3. Payments, Charges, and Deposits

Storage charges are payable in advance, unless we agree otherwise in writing. Fees may include rent for the unit, administrative charges, lock or key charges, late payment fees, replacement charges, cleaning charges, disposal charges, and any other amounts set out in the booking confirmation or price list. All prices are stated in pounds sterling and may be subject to VAT where applicable.

You must keep your payment details up to date and ensure that payments are made on time. If a payment fails, is reversed, or is not received when due, we may suspend access to the unit, apply a late fee, or take steps to recover the debt. Time is of the essence in relation to payment obligations.

We may review our rates from time to time. Any changes to regular storage fees will be notified to you in advance where required by law or contract. If you continue using the service after a notified change takes effect, you will be deemed to have accepted the revised charges.

We may require a refundable deposit or security payment. Any deposit may be used to offset unpaid fees, cleaning costs, damage, or other amounts you owe to us. If the deposit is not needed for that purpose, it will be returned in accordance with the conditions explained at the time of booking or as otherwise agreed.

4. Cancellations, Early Termination, and Default

You may cancel a booking before the start date in accordance with any notice period stated in your booking confirmation. If you cancel after the service has started, you will remain liable for any charges due up to the end of the applicable notice period, together with any other properly incurred costs. Any prepaid sums may be refundable only where required by law or expressly stated by us.

We may terminate or suspend the agreement with immediate effect if you materially breach these terms, fail to pay amounts due, provide false information, store prohibited items, cause safety concerns, or act unlawfully. We may also end the agreement if continued provision of the service would breach applicable law or expose us to unreasonable risk.

If the agreement ends, you must promptly remove all goods from the storage unit and return any access devices, keys, or codes. If you fail to do so, we may take reasonable steps permitted by law to remove, store, sell, or dispose of the goods after giving any required notice. Any sale proceeds may be applied to outstanding sums and associated costs, with any remaining balance handled in accordance with legal requirements.

5. Liability and Insurance

We will take reasonable care in the operation of our storage facilities, but we do not insure your goods unless we specifically state otherwise in writing. You are strongly advised to arrange your own insurance cover for the full replacement value of the items stored. Our service is provided on the basis that you accept responsibility for insuring your own goods against loss or damage, unless mandatory law provides otherwise.

We are not responsible for loss or damage arising from your own acts or omissions, including inadequate packaging, overloading, storing unsuitable items, incorrect declarations, or failure to comply with these terms. We also are not liable for indirect or consequential losses, such as lost profits, loss of business, or loss of opportunity, except where such exclusion is not permitted by law.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Where liability cannot be excluded, it will be limited to the extent permitted by applicable legislation.

To the fullest extent permitted by law, our total liability arising out of or in connection with the storage services shall not exceed the amount paid by you to us for the relevant period of service in which the claim arose, unless a higher limit is required by law or expressly agreed in writing.

6. Waste Regulations and Prohibited Items

You must not store, abandon, or dispose of waste at the premises except where we have expressly agreed in writing to handle a lawful waste transfer in compliance with applicable regulations. The storage service is not a waste disposal service. Any items left behind after the agreement ends may be treated as abandoned goods or, where appropriate, waste, and handled accordingly.

You must comply with all applicable UK laws relating to waste, environmental protection, fire safety, dangerous goods, and contamination. Catford storage services may not be used to store illegal substances, stolen property, explosives, firearms, gas cylinders, toxic materials, asbestos, biological waste, food waste, live animals, or any other prohibited item. We may update the list of prohibited items at any time where necessary for safety or legal compliance.

If you bring prohibited or hazardous items onto the premises, you may be required to remove them immediately at your own expense. If removal is not possible or would create risk, we may take whatever action is reasonably necessary to protect people, property, and compliance obligations, including notifying the relevant authorities. You will be responsible for all resulting costs, losses, fines, claims, and remedial work.

You warrant that the goods stored are clean, dry, safe, and not contaminated. You must not store items that emit smells, leak fluids, attract pests, or create a fire risk. Any cleaning, fumigation, decontamination, or waste handling required because of your breach will be charged to you.

7. Customer Responsibilities

You must keep your account details current and notify us promptly of any change to your name, address, email, phone number, payment method, or authorised users. Failure to do so may result in missed notices, delays, or enforcement action taken without further warning where permitted by law.

You are responsible for checking your unit periodically and ensuring that goods remain in a condition suitable for storage. Where relevant, you should take steps to protect sensitive items from deterioration, moisture, temperature changes, pests, or other conditions that may affect them over time. We do not inspect contents on your behalf.

You must exercise reasonable care when using the premises and must not damage the building, doors, locks, equipment, or other customers’ property. Any damage caused by you or your representatives must be repaired at your expense. We may charge for repairs, replacement, or cleaning if required.

8. Our Rights to Move, Inspect, or Restrict Goods

We may move your goods within the premises where reasonably necessary for safety, maintenance, pest control, compliance, or operational reasons. We will take reasonable care in doing so, but you acknowledge that some movement may be required to manage the facility efficiently or lawfully.

We may inspect a unit where we reasonably believe there is a breach of these terms, a security concern, an emergency, or a legal requirement to do so. Where practicable, we will give notice before any inspection, but immediate access may be taken where there is a genuine risk to people, property, or compliance obligations.

If we reasonably believe that goods are dangerous, unlawful, contaminated, or likely to cause damage, we may require their immediate removal or take protective action ourselves. You agree that we may do so without liability where this is reasonably necessary and permitted by law.

9. Data, Notices, and General Terms

We may process your personal information for the purposes of administering the storage agreement, taking payments, communicating notices, preventing fraud, and meeting legal obligations. We will handle personal data in accordance with applicable UK data protection laws and our internal privacy practices.

Any notice under these terms may be given by email, post, text message, or other reasonable method using the contact details you have provided. Notices will be deemed received in accordance with the method used and the time of dispatch, unless the law requires otherwise.

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect. No failure or delay by us in exercising any right shall operate as a waiver of that right. These terms form the entire agreement between you and us regarding the storage service, unless varied in writing by an authorised representative of Catford Storage.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where you are a consumer, you may also benefit from mandatory rights and protections under applicable UK consumer law.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise. This clause does not prevent either party from seeking urgent injunctive relief or other interim remedies where appropriate.

By using the storage service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.