Storage Catford Terms of Service
These Terms and Conditions set out the basis on which Storage Catford provides storage, handling and related removal services within the United Kingdom. By placing a booking, making a payment, using our storage facilities, or instructing us to carry or handle goods, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given:
Customer means the person, firm or company requesting services from Storage Catford.
Services means any storage, removal, transportation, packing, handling, loading, unloading or associated services supplied by Storage Catford.
Goods means the items and property that are the subject of the Services.
Contract means the agreement between Storage Catford and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
Storage Catford provides storage services and related removal and handling services for domestic and business customers within the UK. The specific nature and scope of the Services to be delivered will be set out in a quotation or booking confirmation provided to the Customer.
Any additional services requested after the booking has been confirmed will be subject to availability and may incur additional charges. We are not obliged to provide any services that are not expressly agreed in writing.
3. Booking Process
All bookings for Services must be made through our designated booking channels as advised by Storage Catford. When you submit a booking request, you confirm that all details supplied are accurate, complete and not misleading.
We may request information including, but not limited to, access details at collection and delivery addresses, the volume or nature of Goods, any special handling requirements, and any time constraints. The Customer is responsible for ensuring this information is correct. If information later proves to be inaccurate or incomplete, we reserve the right to amend the quotation, adjust the Services, charge additional fees or, where necessary, cancel the booking.
A booking will only be deemed confirmed when Storage Catford issues a written confirmation or otherwise notifies you that your booking is accepted. We reserve the right to refuse any booking at our sole discretion.
4. Quotations and Pricing
Quotations are based on the information provided by the Customer and are subject to survey or further verification if required. Unless otherwise stated, quotations are exclusive of taxes, congestion or toll charges, parking fees, ferry charges, customs charges, or any other third party charges that may apply. Such charges will be payable by the Customer in addition to the quoted price.
Quotations remain valid for a limited period as communicated by Storage Catford. We may revise a quotation at any time if the Customer requests changes to the Services, if there are delays or circumstances beyond our control, or if the information originally provided was inaccurate or incomplete.
5. Payments and Deposits
Storage Catford may require a deposit or prepayment to secure a booking. The amount and due date for such payments will be specified at the time of booking. We are under no obligation to commence or continue Services until the required payments have been received and cleared.
For storage services, charges are usually payable in advance for each storage period. We may invoice monthly or for another agreed billing period. Payment terms will be specified on our invoice or booking confirmation. If payment is not received by the due date, we reserve the right to withhold Services, deny access to stored Goods, charge interest on overdue amounts, and exercise a lien over Goods in our possession.
Payment methods accepted will be communicated by Storage Catford. The Customer is responsible for ensuring that any recurring or future payments are made on time. If a payment is returned, declined or reversed, the Customer must immediately arrange alternative payment.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to Storage Catford. Any cancellation or amendment will be effective only when acknowledged by us. We may charge a cancellation or amendment fee, particularly where short notice is given or resources have already been allocated.
Specific cancellation windows and associated charges will be confirmed at the time of booking, but as a general principle the closer to the scheduled service date that a cancellation is made, the higher the applicable charge may be. Where the Customer fails to provide access to premises, is not present at an agreed time, or otherwise prevents us from performing the Services, this may be treated as a cancellation and charges may apply.
Storage services may be terminated by the Customer giving written notice in accordance with the agreed notice period. If insufficient notice is given, further storage charges may apply. All outstanding balances must be settled before Goods are released.
7. Access, Facilities and Customer Obligations
The Customer must ensure that appropriate access is available for our vehicles and personnel at all relevant locations. This includes arranging any necessary parking permissions, making sure driveways and entrances are clear, and notifying us of any restrictions such as narrow roads, low bridges, staircases, or limited lift access.
The Customer must pack and prepare Goods in a safe and secure manner unless packing services have been explicitly included. Fragile or valuable items should be suitably protected and clearly identified. The Customer remains responsible for disconnecting and reconnecting any appliances unless otherwise agreed.
While on your premises or at storage facilities, you must comply with all safety instructions issued by Storage Catford. You must not obstruct our staff, operate equipment without authorisation, or behave in a way that may endanger people or property.
8. Goods Not Accepted for Storage or Removal
Storage Catford will not accept for storage or removal any Goods that are prohibited, unsafe or not suitable for our facilities or vehicles. These include, but are not limited to, the following categories:
Explosive, flammable, corrosive or otherwise hazardous materials.
Gas cylinders, fuel, paints, solvents or chemicals.
Perishable goods, foodstuffs, plants or living creatures.
Illegal items or goods obtained unlawfully.
Cash, securities, jewellery, precious metals, watches, or other high value items, unless expressly agreed in writing and appropriately insured.
If prohibited Goods are discovered among your items, we may remove, dispose of or otherwise deal with them at our discretion. Any resultant costs, fines, damages or losses will be the responsibility of the Customer.
9. Waste Regulations and Disposal
Storage Catford operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal service and will only remove or dispose of items as part of an agreed service. The Customer must not bring or leave general household refuse, clinical waste, chemicals or any undescribed waste at our premises or in our vehicles.
Where we agree to remove unwanted items, they may be subject to additional charges covering handling, transport, disposal fees and any regulatory compliance costs. We reserve the right to refuse any items that we reasonably believe may breach waste regulations or pose a health, safety or environmental risk.
The Customer is responsible for any costs, penalties or claims arising from the presence of prohibited or incorrectly described items within their Goods, including any waste that is not suitable for standard removal or storage.
10. Storage Conditions and Access to Units
Storage is provided in designated units or areas within our facilities. We will allocate a suitable space based on the volume and nature of the Goods. We may move Goods within the facility, or between facilities, where reasonably necessary, provided that this does not materially reduce the security or standard of care.
Customer access to stored Goods will be subject to our opening hours, site rules and security procedures. Identification may be required. We may refuse access to any person who cannot verify authority or whose behaviour presents a risk to property or staff.
The Customer must not store anything in a way that causes damage to the unit, common areas or other customers property. Alterations to units, including adding fixtures, markings or installations, are not permitted without prior written consent. The Customer is liable for any damage caused to the unit or the facility through negligence or misuse.
11. Customer Representations and Insurance
The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to enter into the Contract and to arrange storage and removal services. The Customer must indemnify Storage Catford against any claim by a third party asserting ownership or rights over the Goods.
Unless explicitly stated otherwise, our standard charges do not include insurance for the full replacement value of the Goods. The Customer is strongly advised to arrange suitable insurance to cover loss or damage to Goods while in transit or storage. We may offer or suggest insurance options, but it remains the Customer responsibility to ensure that cover is appropriate and adequate.
12. Liability and Limitations
Storage Catford will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, or for any other loss arising out of the Services, is limited as set out in this section.
We will not be liable for any loss or damage arising from inherent defects, defective packing by the Customer, normal wear and tear, atmospheric or climatic conditions, pests, or events beyond our reasonable control such as fire, flood, industrial action, acts of terrorism or other force majeure events.
Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, will not exceed a reasonable standard limit per consignment or per storage unit, as specified in our current policy or as otherwise agreed in writing with the Customer. If the Customer wishes to declare a higher value and obtain higher liability limits, an additional charge may apply and any such arrangement must be confirmed in writing.
We will under no circumstances be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or emotional distress. Nothing in these Terms and Conditions limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
13. Lien and Right of Sale
In respect of all sums due to Storage Catford under the Contract, we shall have a lien over the Goods in our possession. If any amount remains unpaid after the due date, we may retain the Goods and deny access until all outstanding sums, including any storage and administrative charges, have been paid in full.
If amounts due remain unpaid for a prolonged period and after reasonable notice, we may exercise a right of sale. We may sell or otherwise dispose of some or all of the Goods to recover amounts owed. Any surplus funds after deduction of all charges, costs and expenses will be made available to the Customer upon request. If the proceeds are insufficient to cover the amounts owed, the Customer will remain liable for the balance.
14. Termination
Either party may terminate the Contract for storage Services by giving notice in accordance with the applicable notice period specified at the time of booking or in subsequent correspondence. For one-off removal or transport Services, the Contract will ordinarily terminate upon completion of the agreed Services and settlement of all sums due.
Storage Catford may terminate the Contract immediately if the Customer is in serious or repeated breach of these Terms and Conditions, if any payment remains overdue after reasonable reminders, if the Customer behaves in an abusive or threatening manner, or if we suspect that the Goods or the use of our Services may be connected with unlawful activity.
15. Data Protection and Privacy
Storage Catford will process personal data in accordance with applicable UK data protection laws. Information you provide to us will be used for the purposes of managing your booking, delivering the Services, administering payments, maintaining security, and where permitted, informing you about related services. We will retain records only for as long as reasonably necessary for these purposes and as required by law.
16. Complaints
If you are dissatisfied with any aspect of our Services, you should notify Storage Catford as soon as possible so that we have an opportunity to address the issue. We may request further details, evidence or access to Goods in order to investigate your complaint. We aim to resolve complaints promptly and fairly. Raising a complaint does not suspend your obligation to pay any undisputed charges.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services supplied by Storage Catford.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by Storage Catford in exercising a right or remedy will not constitute a waiver of that or any other right or remedy.
No person other than the parties to the Contract shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will usually apply to that booking, but we may introduce changes for ongoing storage arrangements by giving reasonable notice. Continued use of our Services following any such notice will constitute acceptance of the updated Terms and Conditions.
